1. Introduction

Property Finding Hub ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Property Finding Hub, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us, including:

Account Information: When you create an account, we collect your name, email address, and authentication credentials.
Usage Data: We collect information about how you interact with our services, including property searches, saved properties, and feature usage.
Payment Information: If you subscribe to our Pro plan, payment processing is handled securely by Stripe. We do not store your full credit card details.
Portfolio Data: If you use the portfolio tracker, we store the property information you provide (addresses, purchase prices, loan details).

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Generate AI-powered property analyses and investment insights
Monitor and analyse trends, usage, and activities in connection with our services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., payment processing, hosting, analytics).
Legal Requirements: We may disclose your information where required by law or in response to valid legal processes.
Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our services. You can control cookies through your browser settings.

8. Third-Party Services

Our service integrates with third-party services including payment processors and mapping services. These services have their own privacy policies, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the support channels available on our website.